Do you ship internationally?
We send products to most countries and an express delivery services is available for most countries that we ship to.
Upon dispatch, you will receive a tracking email which will allow you to keep up to date with the status of your order and we will let you know when your item is out for delivery. We send all items as a complete order so if items in your order have different availabilities, we will delay sending until all items are available and can be sent together.
When will I get my order?
Click here to find out more about international delivery times and costs. International delivery options will be available once you have entered your address details at checkout.
I don't think that my order has arrived yet?
If you are concerned about the status of your order, please check your email and your junk email folder to see if you have any email updates or a tracking number. If this does not answer your problem, please email with your name, contact number and order reference.
I think there is something missing from my order?
Occasionally we may have to send several items from one order separately, so if you think there may be something missing from your order, please contact us at firstname.lastname@example.org
How will my order be packaged?
We'll do everything to ensure your parcel gets to you in perfect condition: all clothing orders will be sent in recycled and recyclable bags, if it's a large order we will send the items in a cardboard box.
Can I track my parcel?
All orders sent using a tracked service. Upon dispatch will receive an email with a tracking number and link to the courier sites that will allow you to keep up to date with the status of your order.
What if I miss the delivery?
If you are not home when your parcel has been delivered, you will be left a note through your letterbox instructing you how to obtain your delivery. Items sent via Royal Mail can usually be collected from your local depot or have delivery re-arranged. Orders sent by courier will result in a note with an appropriate contact number for you to use to re-arrange the delivery. Royal Mail: 0845 7950 950 (press 1 then option 4)
Do I need to pay to return an item that is the wrong size or if I have changed my mind?
As a small (for now) business we can't offer free returns at the moment but we will also send any exchanges or replacement items out free of charge.
Have you received my returned item?
Once we have recieved your return item we will send you an e-mail to let you know.
How Do I Return Something?
We have included a returns form with your order, just fill this out and send the item(s) back to us with the returns form included. If you did not recieve a returns from then e-mail us at email@example.com and we will e-mail you one.
What am I allowed to return?
You can return anything to us within 21 days of shipment. If the item you ordered is incorrect or faulty, return it to us and we will refund the postage. If the item is an unwanted gift, an incorrect size or you simply don't like it, we will accept it as a return but you will have to cover the postage costs.
Can I swap my return for a different item?
Assuming you have returned the unwanted item to us in an acceptable condition, you can exchange it for the same item either in a different size or colour. If you want to exchange it for a completely different item, please place a new order and request a refund for the unwanted item. This is the quickest and most efficient way for you to get your replacement goods.
I've chosen a more expensive replacement item. Do I need to pay the difference?
Yes. If you have chosen an exchange item that costs more than your original purchase a payment request will be sent to you via email before the replacement is posted. In the same way, you will receive an email saying your account has been refunded the difference if you select a cheaper item than your original choice.
How long do I have to return an item?
Assuming that they are in a re-saleable condition, we will accept returns up to 21 days after shipment.
What is your returns policy?
You can find out more about deliveries and returns in the questions above or read our full returns policy by clicking here.
Do I need to pay to return a faulty item?
If you need to return an item that is faulty or because of a mistake on our part, we will issue you with a refund for the postage costs incurred by you.
What do I do if an item I have received is faulty?
If you have received an item that is damaged or otherwise faulty, do not send the items back to us straight away. Please contact our Customer Services team at and include pictures of any defects and clearly detail any faults on the item. We will then assess whether it is a manufacturer fault. If so, we will issue you with a refund for your postage costs.
Will I be charged customs?
is based within the UK. You will not need to pay any additional customs fees on top of the price of your order for UK addresses.